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Quotes, orders, shipping, refunds and country partner applications. We answer in English, Chinese, Spanish, Portuguese, Arabic and Ukrainian. Working hours are 09:00–18:00 China Standard Time, Monday to Saturday; most messages are answered within one working day.
Security reports
If you believe your account has been accessed by someone else, or you have found a vulnerability, write here rather than to general support.
Registered office
TJ NOVA LTD
124-128 City Road
London, EC1V 2NX
United Kingdom
Company number 17308318, registered in England and Wales. This is our registered office, not a walk-in shop or a parcel address — please do not send goods here.
Before you write
Most answers are already on the site: the fee schedule, the seven order stages, the refund rules and the prohibited goods list. If your question is about a specific order, include the order number — it starts with BB.